FAQ

On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth a phone call to find out when new stock will be arriving.

We do! – Many of our products qualify for Next Day Delivery. In addition, we use a brilliant courier service who can send you a 1 hour delivery notification on the morning of your delivery as well as a ‘You’re Next’ message when the driver is one delivery away!
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See the individual product page to identify what delivery service available. For more information about Delivery options click here.

On many of our tools. we have a few different delivery options to help you get your parcel whenever it’s convenient for you. We offer Next Day on many tools and 2 additional premium delivery services : one is “Next Day Delivery before 10.30am” and the other is “Saturday Delivery.”

You can make your selection of delivery at checkout. For most of our deliveries we require a signature to ensure they arrive safely. Please ensure someone is available at your work or home to take in the delivery.

When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.

We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.

If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.

You may return your order to us at our company address (see right) within 14 Working Days. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.

Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay. See our contact details (right) for phone number and opening hours.